Privacy Policy

Effective Date: July 12, 2025

At the Round Rock Fire Foundation (the “Foundation”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you opt-in to receive SMS messages from us. By providing your phone number, you consent to the practices outlined in this policy.

1.

Information We Collect

We collect your phone number when you voluntarily provide it during a missed call or upon request to receive SMS communications. We do not collect any other personal information unless explicitly provided.

2.

How We Use Your Information

We use the information we collect to send one-on-one, non-marketing follow-up SMS messages to you only after a missed call. These messages may offer assistance, answer questions, or address inquiries related to the Foundation’s services. Our goal is to provide timely and personalized customer care. We do not share your information with anyone - including any third party .

3.

Data Sharing

We do not share your personal information, including your phone number, with any third parties for marketing or promotional purposes. We may share information only as necessary for providing our services, or if required by law.

4.

Data Protection

We are committed to ensuring that your personal information is secure. We use appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

We do not transfer or disclose your personal information to any external organizations under any circumstances, even with your consent. We have strict internal controls and policies in place to prevent unauthorized sharing of your data.

5.

Opt-In Process

By providing your phone number during a missed call or when requested by our staff, you are opting in to receive SMS messages from the Round Rock Fire Foundation. You are agreeing to receive follow-up messages related only to missed calls, with the goal of offering assistance or answering your inquiries.

6.

Opt-Out Process

You may opt-out of receiving SMS messages at any time. To opt-out, reply STOP to any SMS message you receive. Once we process your opt-out request, you will no longer receive follow-up messages. Opting out will not affect your ability to contact us for other services.

7.

Message Frequency

The message frequency will vary. You will receive one message per missed call, but the frequency will depend on how often we miss your calls.

8.

Message and Data Rates

By opting in to receive SMS messages, you agree that message and data rates may apply depending on your mobile carrier and plan. Please check with your carrier for details regarding any charges for receiving SMS messages.

9.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we have about you.

• Correct: Update or correct any inaccuracies in your personal information.

• Delete: Request that we delete your personal information, subject to certain legal or operational constraints.

To exercise any of these rights, please contact us using the contact information provided below.

10.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the way we interact with you. When we make changes, we will update the “Effective Date” at the top of the policy. If the changes are significant, we will provide a more prominent notice.

11. Contact Information

If you have any questions about this Privacy Policy or our practices, or if you want to exercise any of your rights, please contact us at:

Round Rock Fire Foundation

797 Sam Bass Rd #204

Round Rock, TX 78681

Phone: 512-967-1007

Email: info@roundrockfirefoundation.org